Refund policy

1. Eligibility for Returns/Exchanges

We will address issues in the following specific instances:

Defective Item: The item has a clear manufacturing defect.

Incorrect Item: The product received differs from the product ordered.

Returns and exchanges will not be accepted for reasons like not liking the product, or personal preferences. We strongly encourage all customers to review product details, scales, and specifications, and do proper research thoroughly before confirming an order.

2. Eligibility for Cancellation

You maintain the right to cancel any standard order within 24 hours of the initial placement.

Refund Method: Cancelled orders are not eligible for a direct bank refund. Instead, the full value will be issued as Store Credit, which can be applied to any future purchase or exchanged for a different in-stock item.

Timeline: Cancellation requests must be timestamped within the 24-hour window to qualify.

In the event that an item is incorrectly listed as "In Stock" but is unavailable at the time of processing:

We will unilaterally cancel the order.

A full refund will be issued automatically to your original payment method.

Pre-orders are subject to manufacturer release schedules and allocation limits.

If we are unable to fulfill a pre-order due to supply chain shortages or manufacturer cancellation, the order will be voided.

All pre-order non-fulfillments are eligible for a full refund to the original payment method.

3. Reporting Timeline

To report any of the issues listed above, you must contact our support team within 48 hours of delivery. Claims made after this 48-hour window will not be entertained.

WhatsApp: +91 94777 92518

4. Mandatory Proof for Claims

To ensure the integrity of the return process and to rule out mishandling after delivery, proper documentation is mandatory for your claim to be reviewed.

You must provide:

A Continuous Unboxing Video: A clear, uncut video recording starting from the unopened parcel (showing the shipping label) through the entire unboxing process, revealing the specific issue.

High-Resolution Photos: Clear static images highlighting the damage or defect.

Note: Failure to provide a valid unboxing video will result in the immediate rejection of the return request.

5. Resolution Process

Once your documentation is received, our team will verify the evidence. Upon successful verification we will offer the best possible resolution

Last Updated: 01/01/26