FAQ

About Us

Welcome to the Model Car Seller Store. We offer one stop shopping for all your hobby-related products.

We are selling models since 2023. It is a shop that specializes in selling car models. We hope to establish close contact with car model collectors from all over the world.

Where are you based?

We are primarily based in Kolkata, India

Do you ship all over India?

Yes, we ship to every pincode of India. We use logistics company like India Post EMS, Delhivery and Tirupati in India to send your items.

What payment modes are accepted?

We accept all major Indian payment modes securely:

UPI (GPay, PhonePe, Paytm, BHIM)

Credit/Debit Cards (Visa, Mastercard, RuPay)

Net Banking

Note: All transactions are processed through a secure, encrypted payment gateway.


For international, we use PayPal and Card payments.

Do you ship internationally?

Yes, we ship internationally.

For international orders, you need to email us at modelcarseller@gmail.com or Whatsapp us 9477792518

Is this a legitimate website? How do I know I’ll receive my order?

We are a registered business committed to the collector community. We offer WhatsApp Support (+91-9477792518) where you can chat with a real person, ask for "live" photos of in-stock items with a timestamp, or check our customer reviews. We don't hide behind a generic email form.

Are the model cars authentic?

Yes. We only sell 100% original, licensed diecast and resin models sourced directly from authorized distributors or manufacturers. We do not sell bootlegs or unauthorized replicas.

Do you have a physical store I can visit?

We are currently an online-exclusive store to keep our prices competitive

Are there hidden charges like GST or Customs Duty?

The price you see listed on the product page is the final price for the item (inclusive of GST). Shipping costs are calculated at checkout based on your location. There are no surprise customs fees for you to pay on delivery.

Is Cash on Delivery (COD) available?

Due to the high value and fragile nature of these collectibles, we only accept prepaid orders. This ensures serious inquiries and allows us to focus on safe packaging.

What happens after I make a payment?

You will receive an immediate confirmation email with your Order ID. You will also receive a WhatsApp notification confirming that we have received your order and are preparing it for dispatch.

Can I see the actual product before you ship it?

Yes! For in-stock items, if you are unsure, message us on WhatsApp with the specific model name. We can share a quick photo of the actual box from our warehouse so you know exactly what you are buying.

Are these toys or collectibles?

These are high-precision scale models intended for adult collectors, not toys. They contain small, fragile parts and are not suitable for children under 14 years of age.

Do you guarantee "Mint Box" condition?

We inspect every item before shipping to ensure the model itself is perfect. However, we cannot guarantee that the outer cardboard box will arrive in "Gem Mint" condition due to courier handling. Minor creases or corner dings on packaging are not considered defects.

What does "Scale" mean?

Scale indicates the size relative to the real car.

  • 1:18: Large
  • 1:43: Medium
  • 1:64: Small/Hot Wheels size

How do you pack the models? Is it safe?

We are collectors ourselves and understand the risks. We use multi-layer bubble wrap, sturdy 5-ply corrugated boxes, and fillers to ensure your model cannot move inside the box during transit. It is BOMB PROOF !!

Do you provide tracking?

Yes. Once your order is dispatched (usually within 1-5 days), we will email or WhatsApp you the tracking number immediately.

Is my shipment insured?

Standard shipping does not cover insurance. If a parcel is lost or crushed by the courier, we are not liable unless you have opted for Transit Insurance (available at an extra cost)

Why do pre-orders take so long?

Pre-order items are imported specifically for you. Timelines (30–60 days) depend on international logistics, customs clearance, and manufacturer release dates. These factors are outside our control

How to contact us?

You can email us at modelcarseller@gmail.com or WhatsApp 9477792518