FAQ
About Us
Welcome to the Model Car Seller Store. We offer one stop shopping for all your hobby-related products. We are selling models since 2023. It is a shop that specializes in selling diecast car models. We hope to establish close contact with car model collectors from all over India and worldwide.
Where are you based?
We are primarily based in Kolkata, India
Is this a legitimate website? How do I know I’ll receive my order?
We are a registered business with all necessary licenses, committed to the collector community. We offer WhatsApp Support (+91-9477792518) where you can chat with a real person, ask for "live" photos of in-stock items with a timestamp, or check our customer reviews. We don't hide behind a generic email form.
Are the model cars authentic?
Yes. We only sell 100% original, licensed diecast and resin models sourced directly from authorized distributors or manufacturers. We do not sell bootlegs or unauthorized replicas.
What does "Scale" mean?
Scale indicates the size relative to the real car.
- 1:18: Large
- 1:43: Medium
- 1:64: Small/Hot Wheels size
Do all the models have opening parts (doors, hood, trunk)?
Not all. High-end resin models are often "sealed body" to prioritize perfect proportions and exterior detail over moving parts. "Diecast" models usually have opening parts. Please read the specific product description to confirm if a model opens or is sealed.
What payment modes are accepted?
We accept all major Indian payment modes securely: UPI, Credit/Debit Cards, Net Banking
Note: All transactions are processed through a secure, encrypted payment gateway.
For international, we use PayPal, Cards and wire bank transfers.
Do you ship all over India?
Yes, we ship to every pincode of India. We use logistics company like India Post EMS, Delhivery and Tirupati in India to send your items. There isn't a single pincode that we haven't touched yet.
What is the difference between a "Toy" and a "Collector's Model"?
Our models are intended for adult collectors (14+), not for children. These are officially car brand licensed models which are made in limited numbers. They feature delicate photo-etched parts, accurate badges, and fragile mirrors that can break if handled roughly. They are for display, not for play.
Do you have a physical store I can visit?
We are currently an online-exclusive store to keep our prices competitive
Are there hidden charges like GST or Customs Duty?
The price you see listed on the product page is the final price for the item (inclusive of GST). Shipping costs are calculated at checkout based on your location. There are no surprise customs fees for you to pay on delivery.
Is Cash on Delivery (COD) available?
Due to the high value and fragile nature of these collectibles, we only accept prepaid orders. This ensures serious inquiries and allows us to focus on safe packaging.
What happens after I make a payment?
You will receive an immediate confirmation email with your Order ID. You will also receive a WhatsApp notification confirming that we have received your order and are preparing it for dispatch.
Can I see the actual product before you ship it?
Yes! For in-stock items, if you are unsure, message us on WhatsApp with the specific model name. We can share a quick photo of the actual box from our warehouse so you know exactly what you are buying.
Do you guarantee "Mint Box" condition?
We inspect every item before shipping to ensure the model itself is perfect. However, we cannot guarantee that the outer cardboard box will arrive in "Gem Mint" condition due to courier handling. Minor creases or corner dings on packaging are not considered defects.
How do you pack the models? Is it safe?
We are collectors ourselves and understand the risks. We use multi-layer bubble wrap, sturdy 5-ply corrugated boxes, and fillers to ensure your model cannot move inside the box during transit. We have studied packagings of various top international diecast stores and made it best for you in India. Best diecast packing in India guaranteed. IT IS COLLECTOR GRADE !! IT IS BOMB PROOF !!
Do you provide tracking?
Yes. Once your order is dispatched (usually within 1-5 days), we will email or WhatsApp you the tracking number immediately.
How long will delivery take?
To learn more about our shipping details, please read our Shipping Policy
Can I combine multiple orders to save on shipping?
Yes! If you want to buy one model now and add another later, message us immediately. We can combine shipments to save you shipping costs if the first order hasn't left our facility.
Is my shipment insured?
Standard shipping does not cover insurance. If a parcel is lost or crushed by the courier, we are not liable unless you have opted for Transit Insurance (available at an extra cost)
What is your return policy if I receive a damaged model?
We take extreme care in packaging, but transit accidents can happen. Read our Return policy here
Why do pre-orders take so long?
Pre-order items are imported specifically for you. Timelines (30–60 days) depend on international logistics, customs clearance, and manufacturer release dates. These factors are outside our control
I’m looking for a specific model not listed on the site. Can you get it?
Yes. We specialize in sourcing rare and specific models from global manufacturers. Please use the "Contact Us" form or WhatsApp us with the specific Make, Model, Scale, and Brand you are looking for, and we will try to find it for you.
Can you manufacture a model on my special request?
We are a trading company and we only sell models. We are currently not manufacturing anything.
Can you customize a model like changing the color, lights work and add number plates?
We are currently not doing any customization but we are planning to add them in the future
Do you ship internationally?
Yes, we ship internationally. For international orders, you need to email us at modelcarseller@gmail.com or Whatsapp us 9477792518
How to contact us?
You can email us at modelcarseller@gmail.com or WhatsApp 9477792518